HG658 Router problems

[PHILT]

Hello. I have been with TPG for a few years now on NBN with a HG658. Firmware is really old on it.WIFI constantly drops or will not connect out epecially with IOS devices. Can I get a new router please

Phil

[Riezl]

Hi @PHILT,

Welcome to TPG Community!

Please PM us your TPG customer ID, username and complete address so we can pull up the account and address the concerns raised.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl · Accepted solution]

Hi @PHILT, thanks for providing the account details. We have PM'd you the details about how you can get a new modem.