HG659 Firmware Update

clarfred17
Level 2

Hi TPG. 

Are you able to push the firmware update to my Modem.

 

Details are as follows:

Product type:HG659
Device ID:00E0FC-J3N8W17315001620
Hardware version:VER.B
Software version:V100R001C216B013
 
Cheers
5 REPLIES 5
PeterW
Moderator

Hello clarfred17,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
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• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
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clarfred17
Level 2

After 2 requests, my firmware has STILL not been updated.

 

Is there another person that i can discuss this with?

Ahra_G
Moderator

Hi @clarfred17

 

Apologies for the delay in our response. 

 

Your modem already has the latest firmware version.

 

Should there be anything that we can be of assistance, feel free to let us know. 

 

 

Regards,

Ahra_G

clarfred17
Level 2

I just reset my modem and checked the firmware and it says this:

Product type:
HG659
Device ID:
00E0FC-J3N8W17315001620
Hardware version:
VER.B
Software version:
V100R001C216B013
 
It doesnt appear to have updated my firmware
Ahra_G
Moderator

That is the latest firmware available, @clarfred17