HG659 Firmware Update

[clarfred17]

Hi TPG. 

Are you able to push the firmware update to my Modem.

Details are as follows:

Product type:HG659

Device ID:00E0FC-J3N8W17315001620

Hardware version:VER.B

Software version:V100R001C216B013

Cheers

[PeterW]

Hello clarfred17,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

[clarfred17]

After 2 requests, my firmware has STILL not been updated.

Is there another person that i can discuss this with?

[Ahra_G]

Hi @clarfred17, 

Apologies for the delay in our response. 

Your modem already has the latest firmware version.

Should there be anything that we can be of assistance, feel free to let us know. 

Regards,

Ahra_G

[clarfred17]

I just reset my modem and checked the firmware and it says this:

Product type:

HG659

Device ID:

00E0FC-J3N8W17315001620

Hardware version:

VER.B

Software version:

V100R001C216B013

It doesnt appear to have updated my firmware

[Ahra_G]

That is the latest firmware available, @clarfred17.