HG659 Firmware Update

[shanesully]

Hi

I've been having connection issues (dropouts etc) and was hoping you can push a firmware upgrade my way so I can see if doing an upgrade will solve the issue.  Historically, I"ve had to do a factory restore to the router to stop it from misbehaving. ( have done this many times)

Product type:

HG659

Device ID:

00E0FC-J3N8W16C09006303

Hardware version:

VER.B

Software version:

V100R001C216B111

Cheers

Shane

[Anonymous]

Hi @shanesully,

We arranged a technician to call you later today in between 7-7:30PM tonight for further tests and investigation.

Let us know how it will go.

On the other hand. I will pass this to our Engineering Team and request to upgrade your modem/router firmware and we'll get back to you once it is updated.

Regards,