HG659 Firmware Update

[datianchun]

Hi,

I was wondering if I could request an update for my HG659 modem as there seems to be no option to do it myself. Thanks.

Hardware version:
VER.B
Software version:
V100R001C216B013

[Anonymous]

Hi @datianchun ,

Welcome to the community!

We're able to locate the account using your community details and requested to upgrade the firmware of the modem/router, we'll provide an update on this thread when it becomes avaialble.

Regards,

[datianchun]

Hi,

Thank you so much for your help. Some corrections for my side. Details for my router as below:

Thanks,

Tian

Product type:

HG659

Device ID:

00E0FC-J3N8W16A19000476

Hardware version:

VER.B

Software version:

V100R001C216B011

[BasilDV]

Hi @datianchun

The account that we were able to locate uses the NBN VR1600 TP-Link modem/router.

Could you please send me a PM with your TPG username or customer ID number for us to check if we are working on the correct one?

How do I private message (PM) in the community

BasilDV