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Zero upload speed - Modem firmware?

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Level 1

Hello,

I'm constantly testing a 0Mpbs upload speed, and am wondering whether my Huawei HG659 has the latest firmware:

 

Product type: HG659
Device ID: 00E0FC-J3N8W17515004035
Hardware version: VER.B
Software version: V100R001C216B112
 
Can you please verify whether the firmware is the latest?
1 REPLY 1
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Moderator

Hi @djfoster 

 

Welcome to the Community!

 

We were able to locate your account using your community details and can confirm that there's an updated version of your modem's firmware. We've raised your request and update will be given by Monday.

 

We've created an article that may guide you on how to troubleshoot a Slow speed issue.

If you are using a WiFi connection, then signal interference may be causing the issue. Here's a link that will guide you on how to improve your home network.

 

Let us know how it goes.

BasilDV