HG659 Firmware Update

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Level 1b

Hi,

I was wondering if I could request an update for my HG659 modem as there seems to be no option to do it myself. Thanks.

Hardware version:
VER.B
Software version:
V100R001C216B013

3 REPLIES 3
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Moderator

Hi @datianchun ,

 

Welcome to the community!

 

We're able to locate the account using your community details and requested to upgrade the firmware of the modem/router, we'll provide an update on this thread when it becomes avaialble.

Regards,

 

 

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Level 1b

Hi,

Thank you so much for your help. Some corrections for my side. Details for my router as below:

Thanks,

Tian

Product type:
HG659
Device ID:
00E0FC-J3N8W16A19000476
Hardware version:
VER.B
Software version:
V100R001C216B011
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Moderator

Hi @datianchun

 

The account that we were able to locate uses the NBN VR1600 TP-Link modem/router.

Could you please send me a PM with your TPG username or customer ID number for us to check if we are working on the correct one?

 

How do I private message (PM) in the community

 

BasilDV