HG659 Firmware Update

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Level 1c

Hi TPG. 

Are you able to push the firmware update to my Modem.

 

Details are as follows:

Product type:HG659
Device ID:00E0FC-J3N8W17315001620
Hardware version:VER.B
Software version:V100R001C216B013
 
Cheers
5 REPLIES 5
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Moderator

Hello clarfred17,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
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I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
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Level 1c

After 2 requests, my firmware has STILL not been updated.

 

Is there another person that i can discuss this with?

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Moderator

Hi @clarfred17

 

Apologies for the delay in our response. 

 

Your modem already has the latest firmware version.

 

Should there be anything that we can be of assistance, feel free to let us know. 

 

 

Regards,

Ahra_G

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Level 1c

I just reset my modem and checked the firmware and it says this:

Product type:
HG659
Device ID:
00E0FC-J3N8W17315001620
Hardware version:
VER.B
Software version:
V100R001C216B013
 
It doesnt appear to have updated my firmware
Highlighted
Moderator

That is the latest firmware available, @clarfred17