HG659 hardware ver B please provide latest firmware

[Anonymous]

Hi @Hamish,

Welcome to the community!

I would love to help. I was able to pull up your account using your community details and I got a match.

I've seen that the connection dropouts on your service has been raised to our Engineering Team and it is currently under assessment. I will make a follow up on this and request to the assigned Engineers to upgrade the firmware of your modem/router.

Let me know should you require further assistance.

Regards,

[Thea]

Hi @Hamish,

I've checked your escalated ticket and have seen that our team of engineers has raised the service concern to NBNCo. 

A NBN Technician has been scheduled to attend the service difficulty on Thursday, 23rd of August 2018, between 8:00 AM - 12:00 PM. It will be required that you or someone else in the family, over the age of 18 is available during the appointment since the technician will need access to your premises to complete the repair.

Once the job order is completed, the Engineering Team will get back to you to provide further update. 

Kind regards,