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HG659 parental control not working

martian
Level 3
Level 3
‎13-01-2021 04:41 PM
Hello,
 
I have the hardware and firmware below which the parental control (Time Rules) is not working:
 
Product type: HG659
Device ID: 00E0FC-J3N8W17523001419
Hardware version: VER.B
Software version: V100R001C216B112
 
I have followed the instructions in the manual and tried putting restrictions on multiple times on multiple devices. None of them works.
 
Can you please help and suggest?
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6 REPLIES 6
Anonymous
Not applicable
‎13-01-2021 10:27 PM

Hi @martian ,

 

Welcome to the community!

 

Thanks for raising this to us, this has been escalated to our Engineering Team to update the firmware of the modem/router.

 

Updates will be provided when it becomes available.

 

Regards,

 

@martian wrote:
Hello,
 
I have the hardware and firmware below which the parental control (Time Rules) is not working:
 
Product type: HG659
Device ID: 00E0FC-J3N8W17523001419
Hardware version: VER.B
Software version: V100R001C216B112
 
I have followed the instructions in the manual and tried putting restrictions on multiple times on multiple devices. None of them works.
 
Can you please help and suggest?

 

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emma2
Level 2
Level 2
‎28-03-2021 11:50 AM

Hi, I would also like this looked into for myself as well. I have followed all the instructions correctly, and yet I am still not getting the desired result. I have tried to place the time restriction on the chosen device (my childs device), and yet it still is not working.

Please help...

 

Thanks,  

Emma 

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emma2
Level 2
Level 2
‎28-03-2021 11:54 AM

Hi Martian, did you ever get your problem resolved?

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Ahra_G
Moderator Moderator
Moderator
‎28-03-2021 02:46 PM

Hi @emma2, 

 

We normally just recommend to refer the modem's manual on how to set up Parental Control.

 

Could you please check your modem's firmware? Kindly post it here so we can update it to the latest one if it hasn't been updated yet. 

 

 

Regards,

Ahra_G

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martian
Level 3
Level 3
‎29-03-2021 07:57 AM

No my problem is not yet resolved.

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Ahra_G
Moderator Moderator
Moderator
‎29-03-2021 07:36 PM

Hi @martian, 

 

We're sorry to learn that the issue is still not resolved. 

 

I have since chased this with our Technical Team. Firmware should take effect within 24-48hrs. 

 

Id the issue still persists, please don't hesitate to let us know. 

 

 

Thanks! 

 

 

 

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