Get online support
How do I obtain the firmware for the HUAWEI Modem HG659 to update it?
Welcome to TPG Community!
In order to check if the firmware of your modem is updated, please send me a PM with your TPG username or customer ID number along with the current firmware of the modem and serial number.
How do I private message (PM) in the community
Thank you for providing the account details via PM, @Sandonnolly8285. As per checking, your modem has the latest firmware for TPG FTTB service.
Let us know should you have further queries. Thank you.
Just wanted to see if I could also update my modem firmware please?
Hi @rodneylui, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link:How do I private message (PM) in the community