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HUAWEI Home Gateway HG659 requires regular reboot

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Level 1a

We're having an issue with our HUAWEI unit experiencing regular loss of internet connection (1-3 times per day) which requires the unit to be power cycled to rectify.

 

I suspect that our unit is on the way out, but was hoping someone from tech support could apply a firmware update first before we go down the path of replacement.

 

Product type:           HG659
Device ID:               00E0FC-J3N8W16C07001286
Hardware version:   VER.B
Software version:     V100R001C216B111

 

appreciate your assistance

2 REPLIES 2
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Moderator

Hello from TPG,
Thank you for contacting us, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
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PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 1b

Hi Peter,

 

Hoping you can help me do the same and push a firmware upgrade to my device, as mine seems a little unstable these days too. Device details below, i tried to message you but it said i have reached the limit of messages i can send (Have never sent one! Lol)

 

My device details below:

 

Product type: HG659
Device ID: 00E0FC-J3N8W17A16903457
Hardware version: VER.B
Software version: V100R001C216B013
 
Thanks