HUAWEI Home Gateway HG659 requires regular reboot

[zeFalcon]

We're having an issue with our HUAWEI unit experiencing regular loss of internet connection (1-3 times per day) which requires the unit to be power cycled to rectify.

I suspect that our unit is on the way out, but was hoping someone from tech support could apply a firmware update first before we go down the path of replacement.

Product type:           HG659
Device ID:               00E0FC-J3N8W16C07001286
Hardware version:   VER.B
Software version:     V100R001C216B111

appreciate your assistance

[PeterW]

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[vladradosavac]

Hi Peter,

Hoping you can help me do the same and push a firmware upgrade to my device, as mine seems a little unstable these days too. Device details below, i tried to message you but it said i have reached the limit of messages i can send (Have never sent one! Lol)

My device details below:

Product type: HG659

Device ID: 00E0FC-J3N8W17A16903457

Hardware version: VER.B

Software version: V100R001C216B013

Thanks