Hi @81studios, we had a look at your account and we can see that you have been in touch with one of our technical specialists who requested a new modem.
The Team is still waiting for an update and will contact you via SMS or a phone call as soon as a new feedback becomes available.
We will also make a follow up to ensure that this will be prioritised.
Should you have further queries, please let us know. Thank you.
Hi @81studios, we can see that you have already received the modem.
Should you need assistance with the set up, you may refer to this community article.
NBN FTTN/FTTB Setup - General Setup
Let us know if we can be of further assistance. Thank you.