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HUAWEI Modem HG659 - Firmware Update

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Level 2
My Modem was not syncing at full speed, so I did a power cycle and now requires a software update?

Power light is orange and now have no internet at all!!!!!!!!!!

Can I pls have some help I’m completely stuck and do not want to wait a week to have my modem replaced

3 REPLIES 3
Moderator

Hi @81studios, we had a look at your account and we can see that you have been in touch with one of our technical specialists who requested a new modem.

 

The Team is still waiting for an update and will contact you via SMS or a phone call as soon as a new feedback becomes available.

 

We will also make a follow up to ensure that this will be prioritised.

 

Should you have further queries, please let us know. Thank you.

Moderator

Hi @81studios,

 

The modem was sent out today. It should be day within 1 working day.

 

Cheers,

Joseph D

Moderator

Hi @81studios, we can see that you have already received the modem.

 

Should you need assistance with the set up, you may refer to this community article.

 

NBN FTTN/FTTB Setup - General Setup

 

https://community.tpg.com.au/t5/Featured-Articles/NBN-FTTN-FTTB-Setup-General-Setup/ba-p/56

 

Let us know if we can be of further assistance. Thank you.