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Hi @ace6585,
Welcome to TPG Community!
We have located the account using your community details.
We have requested a firmware upgrade and will be in touch once an update is received.
Hi @ace6585, the modem's firmware has been upgraded.
Let us know if we can be of further assistance. Thank you.
Hi there,
Can you please upgrade my HG659 as well?
Hi @lisachan47,
We have located 2 accounts using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and address.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi,
Could I also please get the updated firmware.
Cheers.
Hi @nursefamily,
Welcome to the community!
We'd love to help upgrade the firmware of your modem. PM us your account details (Username/Customer ID together with the address on file).
In case you need a reference:
How do I private message (PM) in the community
Cheers!
Hi @LeviathanUchiha,
We were unable to locate the account using your community details.
Please PM us your TPG customer ID, username and address so we can pull up the account.
May we also know if this modem was provided by TPG?
any chance of a firmware upgrade on mine also if there is one?
Hi @Wadeos12, we have already sent a request for a firmware upgrade and we will advise you once it is completed.
