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How do I upgrade firmware on Huawei HG659

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Level 1b

My Huawei HG659 modem no longer assigns ip addresses automatically through DHCP despite it being turned on in the settings.  I am hoping a firmware upgrade might address this but I have no idea how to get the latest firmware for the modem.

 

Product type:HG659
Device ID:00E0FC-J3N8W16811002866
Hardware version:VER.B
Software version:V100R001C216B111
14 REPLIES
Moderator

Hi twp176,

 

Welcome to TPG Community! 

 

We have requested for a firmware upgrade from our Technical Team. We'll advise you once it is completed.

 

Feel free to let us know should yo have further queries. 

 

 

Cheers! 

Moderator

 Good day twp176

 

The modem firmware has already been upgraded to the latest version V100R001C216B113. 

 

Should any assistance arise, please don't hesitate to contact us again. 

 

 

Cheers! 

 

 

 

Level 1
Hi

How do I get my HG659 router firmware upgraded as well?

Thanks
Arthur
Moderator

Hi @arthurnats,

 

I have requested for a remote push update for your modem's firmware, I'll revert back to you as soon as I get a feedback from our technical team.

 

Regards,

-Mc

Moderator

Hi @arthurnats,

 

Hope you're doing well. The firmware of your modem has now been upgraded via remote push update. Thanks for raising this matter and giving us the opportunity to help you, please don't hesitate to reach out should you need any assistance with your TPG service.

 

Cheers! 

-Mc

Level 1b

Hi

May I have the latest firmware too? Current info:

HG659
Device ID: 00E0FC-J3N8W17617007078
Hardware version: VER.B
Software version:V100R001C216B112

Moderator

Hi @nyburn2012

 

Welcome to the Community! 

 

I've now requested for a firmware upgrade.

 

We'll be providing you update as soon as it becomes available. 

 

Cheers, 

Moderator

Hi @nyburn2012

 

Your modem's firmware has now been upgraded. 

 

Let us know should you need further assistance. 

 

Cheers, 

Level 1b

Hi - can you get a Tec to get on to the firmware update of my modem as well.... its well out of date

 

Product type: HG659
Device ID: 00E0FC-J3N8W16923003182
Hardware version: VER.B
Software version: V100R001C227B011
 Thanks - Account is linked to email on here.
thanks