How do I upgrade firmware on Huawei HG659

[twp176]

My Huawei HG659 modem no longer assigns ip addresses automatically through DHCP despite it being turned on in the settings.  I am hoping a firmware upgrade might address this but I have no idea how to get the latest firmware for the modem.

Product type:HG659

Device ID:00E0FC-J3N8W16811002866

Hardware version:VER.B

Software version:V100R001C216B111

[Ahra_G]

Hi twp176,

Welcome to TPG Community! 

We have requested for a firmware upgrade from our Technical Team. We'll advise you once it is completed.

Feel free to let us know should yo have further queries. 

Cheers! 

[Ahra_G · Accepted solution]

 Good day twp176! 

The modem firmware has already been upgraded to the latest version V100R001C216B113. 

Should any assistance arise, please don't hesitate to contact us again. 

Cheers! 

[arthurnats]

Hi

How do I get my HG659 router firmware upgraded as well?

Thanks
Arthur

[Mc_Gerald]

Hi @arthurnats,

I have requested for a remote push update for your modem's firmware, I'll revert back to you as soon as I get a feedback from our technical team.

Regards,

-Mc

[Mc_Gerald]

Hi @arthurnats,

Hope you're doing well. The firmware of your modem has now been upgraded via remote push update. Thanks for raising this matter and giving us the opportunity to help you, please don't hesitate to reach out should you need any assistance with your TPG service.

Cheers! 

-Mc

[nyburn2012]

Hi

May I have the latest firmware too? Current info:

HG659
Device ID: 00E0FC-J3N8W17617007078
Hardware version: VER.B
Software version:V100R001C216B112

[Erika]

Hi @nyburn2012, 

Welcome to the Community! 

I've now requested for a firmware upgrade.

We'll be providing you update as soon as it becomes available. 

Cheers, 

[Erika]

Hi @nyburn2012, 

Your modem's firmware has now been upgraded. 

Let us know should you need further assistance. 

Cheers, 

[brendanpt]

Hi - can you get a Tec to get on to the firmware update of my modem as well.... its well out of date

Product type: HG659

Device ID: 00E0FC-J3N8W16923003182

Hardware version: VER.B

Software version: V100R001C227B011

 Thanks - Account is linked to email on here.

thanks