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How do I upgrade firmware on Huawei HG659

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Level 1c



Could I please requset a firmware upgrade also?


My Modem:


Product type:  HG659

Device ID:  00E0FC-J3N8W17531002500

Hardware version:  VER.B

Software version:  V100R001C216B112


CheersSmiley Happy


Hi @Stoney115,


Welcome to TPG Community!


We tried to locate your account using your community details, but can't verify the details.


Please shoot me a private message with your TPG username or CID number for us to request to update your firmware remotely.


Here's a link on how to PM here in the community.


Kind regards,


Level 1c

Hi TPG Team,


How can I get my firmware upgraded on my Huawei Home Gateway HG659 modem?


Please advise so I can share my modem details.





Hi @rkwon050,


I would love to help and request a firmware upgrade for your modem/router.


I tried to use your community details to pull up the account unfortunately no match.


Kindly PM me your account details (Username/Customer ID)


In case you need a reference on how to send a PM.


Please see this link. How to send a PM.




Hi @Stoney115,


Our Team was not able to detect your modem on our system to remotely update the firmware. Can you please press the reset button on your modem for 30 seconds? We need to make sure that the modem is communicating with our servers.


Advised us once done.


Kind regards,


Level 1c
Can i please get the firmware update also.
Username CPicco1987
Product type: HG659
Device ID: 00E0FC-J3N8W16909003275
Hardware version: VER.B
Software version: V100R001C216B111

Hi kpicco


Welcome to Community! 


Could you also please provide us with the Serial number of the modem? 


We'll wait for your response. 





Hi @kpicco, the modem's firmware has been upgraded.


Let us know if wen can be of further assistance.

Level 1c
Thank you so much! Appreciate it!
Level 1c
Can I please have my router firmware update pushed.
Device ID:
Hardware version:
Software version: