Welcome to TPG Community!
We tried to locate your account using your community details, but can't verify the details.
Please shoot me a private message with your TPG username or CID number for us to request to update your firmware remotely.
Here's a link on how to PM here in the community.
I would love to help and request a firmware upgrade for your modem/router.
I tried to use your community details to pull up the account unfortunately no match.
Kindly PM me your account details (Username/Customer ID)
In case you need a reference on how to send a PM.
Please see this link. How to send a PM.
Our Team was not able to detect your modem on our system to remotely update the firmware. Can you please press the reset button on your modem for 30 seconds? We need to make sure that the modem is communicating with our servers.
Advised us once done.