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How do I upgrade firmware on Huawei HG659

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Level 1a

TPG can you update the firmware on my router. Current firmware version is

 

V100R001C216B111
 
Thanks Robert
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @rfabbian

 

Your modem's firmware has been updated.

 

Let us know if you still have other concerns.

 

Regards,

 

View solution in original post

9 REPLIES 9
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Moderator

Hi @rfabbian

 

Welcome to the Community!

 

I was able to confirm that your modem's firmware can still be upgraded after pulling up your account using your community details.

 

I have already requested for an upgrade for your modem's firmware version. Keep an eye on this thread for updates.

 

Regards,

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Moderator

Hi @rfabbian

 

Your modem's firmware has been updated.

 

Let us know if you still have other concerns.

 

Regards,

 

View solution in original post

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Level 1a

Thanks this has fixed the problem of my 2011 macbook air having issues with our home wireless

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Moderator

Glad to hear, @rfabbian

 

Should any additional assistance arise, please don't hesitate to reach out to us again. 

 

 

Cheers! 

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Moderator

Hi @johnkf 

 

What modem model is it? Is it a TPG supplied modem?

 

thanks,

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Moderator

Hi @johnkf 

 

If the wifi is turned ''OFF'', you will need to go into the modem to turn them back ''ON''.

It is best to leave the wifi channels on AUTO.

Try using you devices on the 2.4ghz spectrum for a short well to see if performance improves.

 

Wireless interference can cause various issues with your WiFi network. If all of your devices connected to via WiFi are affected, then you may need to change some wireless settings. We've created an article that will guide you on How to improve your home network.
https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Regards,
David_M

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Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards

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Moderator
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Moderator

Hi @johnkf ,

Thank you for sending me your details, I have raised you issue, one of our team member will contact you,

Regards,

Sajal