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Can you please advise how i can get my firmware updated? HG659 Device ID: 00E0FC-J3N8W16923001889 Hardware version: VER.B Software version: V100R001C216B111
Thanks
Hi @lindsayr, we have already requested a firmware upgrade and we'll advise you once it's completed.
Hi @lindsayr, the firmware has been upgraded.
Let us know if we can be of further assistance. Cheers!
Hi!
Can I organise to have the latest firmware pushed to my device also? My WIFI is constantly dropping out.
Hi @mstephens, we located the account using your community details and we have already sent a request to upgrade your modem's firmware.
We'll advise you once it's completed.
Can you please push the latest firmware to my device:
Product type: HG659
Device ID: 00E0FC-J3N8W16805000484
hardware version: VER.B
Software version: V100R001C216B011
Hi @jimmychicken,
Welcome to TPG Community!
We've sent your request to our Network Engineers and will provide an update once available.
Kind regards,
BasilDV
Hi @jimmychicken, we cannot detect your modem on our system, thus we are unable to upgrade the firmware.
Please perform a hard reset and let us know once done so we can double check.
Let us know should you need assistance with the hard reset. Thank you.
Hi @mstephens, the firmware has been upgraded. Let us know if we can be of further assistance. Thank you.
Hi,
Can i get my firmware upgraded too? Thanks.
Product type:
HG659
Device ID:
00E0FC-J3N8W17504006636
Hardware version:
VER.B
Software version:
V100R001C216B112