How do I upgrade firmware on Huawei HG659

[lindsayr]

Can you please advise how i can get my firmware updated? HG659 Device ID: 00E0FC-J3N8W16923001889 Hardware version: VER.B Software version: V100R001C216B111

Thanks

[Riezl]

Hi @lindsayr, we have already requested a firmware upgrade and we'll advise you once it's completed.

[Riezl]

Hi @lindsayr, the firmware has been upgraded.

Let us know if we can be of further assistance. Cheers!

[mstephens]

Hi!

Can I organise to have the latest firmware pushed to my device also? My WIFI is constantly dropping out.

Product type:

HG659

Device ID:

00E0FC-J3N8W16805001478

Hardware version:

VER.B

Software version:

V100R001C216B111

Thanks,
Mike

[Riezl]

Hi @mstephens, we located the account using your community details and we have already sent a request to upgrade your modem's firmware.

We'll advise you once it's completed.

[jimmychicken]

Can you please push the latest firmware to my device:

Product type:   HG659
Device ID:   00E0FC-J3N8W16805000484
hardware version:    VER.B
Software version: V100R001C216B011

[BasilDV]

Hi @jimmychicken,

Welcome to TPG Community!

We've sent your request to our Network Engineers and will provide an update once available.

Kind regards,

BasilDV

[Riezl]

Hi @jimmychicken, we cannot detect your modem on our system, thus we are unable to upgrade the firmware.

Please perform a hard reset and let us know once done so we can double check.

Let us know should you need assistance with the hard reset. Thank you.

[Riezl]

Hi @mstephens, the firmware has been upgraded. Let us know if we can be of further assistance. Thank you.

[quanqian]

Hi,

Can i get my firmware upgraded too? Thanks.

Product type:
HG659
Device ID:
00E0FC-J3N8W17504006636
Hardware version:
VER.B
Software version:
V100R001C216B112