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How do I upgrade firmware on Huawei HG659

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Riezl
Moderator

Hi @Wadeos12, the firmware has been updated. Let us know should you need further assistance. Thank you.

jimmychicken
Level 2

Hi,

Can you please try to push the latest firmware to my modem again?

Product type: HG659
Device ID: 00E0FC-J3N8W16805000484
Hardware version: VER.B
Software version: V100R001C216B011

Thanks!

Will
Moderator

Hi @jimmychicken

 

We are still unable to detect your modem in the system, hence we won't be able to push an upgrade. Can you perform a reset (use the reset button at the back) on the modem?

 

Regards,

jimmychicken
Level 2

Hi Will,

I have performed a reset of the modem to factory defaults.

Can you please try again?

Thanks,

Will
Moderator

Hi @jimmychicken,

 

Thanks for performing the reset. Since we're now able to detect your modem, we have raised the request to upgrade your firmware. You'll be notified via this thread once it's done.

 

Regards,

Will
Moderator

Hi @jimmychicken

 

Your modem's firmware has been updated. Let me know if you need further assistance.

 

Cheers!

canleyvale
Level 2

hi i have the same problem, can i request my firware upgrade too , my tpg user name is dilsi

many thanks

canleyvale
Level 2

hi, can i request upgrade for my HUAWAI659 modem please

my tpg user name is dilsi

many thanks

JovemarL
Moderator

Hi @canleyvale 

 

We've already updated your modem.

Please check it now and let us know if there's anything else we can do for your.

canleyvale
Level 2

thanks for super fast support and reply

thanks