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How do I upgrade firmware on Huawei HG659

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Moderator

You're very welcome, @canleyvale

 

Feel free to reach out again for any additional assistance needed. 

 

Cheers! 

Level 1b

Can I get a firmware upgrade please?

 

Product type:
HG659
Device ID:
00E0FC-J3N8W17830904228
Hardware version:
VER.B
Software version:
V100R001C216B013
 
Moderator

Hi @Robertyin,

 

Welcome to TPG Community!

 

If you're currently on TPG FTTB, your modem has the latest firmware. Feel free to PM us your TPG account details should you need any assistance. Thank you.

Level 1a

Hello,

 

Do I have the latest software version? If not can I please have mine updated?

HG659

Hardware VER.B

Software V100R1C216B112

Moderator

Hi @Erbegg

 

Welcome to the Community!

 

I have already raised a request to upgrade your modem's firmware. We'll let you know on this thread once the upgrade is complete.

 

Regards,

Moderator

Hi @Erbegg,

 

Your modem's firmware has been updated. If you have other concerns, let me know.

 

Cheers!

Level 1b

Hi

 

Can you please update my firmware too?

 

Product type:HG659
Device ID:00E0FC-J3N8W17527006038
Hardware version:VER.B
Software version:V100R001C216B112
Moderator

Hi @RocketFish,

 

Thanks for reaching out. We'd love to help upgrade your modem/router's firmware. Please PM us your account details (Username/Customer ID together with the address on file).

 

Regards,

Level 1b

Thanks, PM sent - although not sure you'll be able to update my modem as internet seems to keep droping out for ~8hrs each day..

Moderator

Hi @RocketFish,

 

Thanks for sending your account details via PM.

 

I'm stepping in since @Shane is currently not available.

 

The NBN Co. target to finish the change or upgrade within the NBN Wireless network today around 9PM. However, sometimes, due to issues beyond NBN's control, such as bad weather or unforeseen technical or safety issues, planned network interruptions may not be able to take place in the given time frame.

 

Our team is monitoring the case and will provide you with the updates via SMS or phone call once an update is available.

 

Regards,

BasilDV