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How do I upgrade firmware on Huawei HG659

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Level 1b

Hi

 

I rang tech support today regarding the wifi component as my laptops can see the 5ghz but not the 2.4. My phone can see the 5ghz but my galaxy tab can now not see any even though i can connect to my neighbours wifi using 2.4ghz. i asked about upgrade firmware but was given the run around regarding my router and was trying to be sold another one. Can you please also do a firmware upgrade on mine.

 

Cheers

Paul

 

Regards

Paul

 

 

Moderator

Hi @paul

 

Welcome to the community!

 

We'd love to help check your modem/router's firmware to better understand the situation, we'd like to get your account details (Username/Customer ID together with the address on file).

 

In case you need a reference:


How do I private message (PM) in the community

 

Regards,

 

 

Level 1b

Hi

 

Followig my router info:

 

Is it an old firmware to be updated ?

Product type :

HG659
Hardware version :   VER.B
Software version :   V100R001C69B019
Moderator

Hi @zawyani, is this a TPG supplied modem?

Level 1a

Hello,

 

Can you please push the latest firmware to my modem?

 

HG659
Device ID:
00E0FC-J3N8W16811003932
Hardware version:
VER.B
Software version:
V100R001C216B011
Moderator

Hi @captainpersia,

 

Welcome to TPG Community!

 

We've raised your request to update the firmware of your modem.

 

Updates will be given as soon as it becomes available.

 

Regards,

BasilDV

Moderator

Hi @captainpersia

 

Your modem's firmware has been successfully updated.

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers! 

 

Level 1a

Hi admin

 I would also like to get a firmware update please

the version currently running is V100R001C216B111

Moderator

Hi @53peterp, we have located the account using your community details. We have already requested a firmware upgrade and we'll let you know once done.

Moderator

Hi @53peterp, your modem's firmware has been updated. Let us know if we can be of further assistance. Thank you.