TPG Community

Ask, answer and talk about our products

How do I upgrade firmware on Huawei HG659

SOLVED Go to solution
Level 1c

Hi,

 

Can you please push the update to my HG659 modem?  I am currently on V100R001C216B013

Moderator

Hi @spanishsoul24,

 

Your modem's firmware is already the latest one for the Huawei HG659 modem.

 

Regards,

Will

Level 1c

Hi, 

 

username is sergekel , please update firmware on my HG659?

 

current ver: V100R001C216B111

 

Thank you in advance

 

Moderator

Hi @sergekel,

 

We have located the account using your community details. We have already requested a firmware upgrade and we'll let you know once done.

Moderator

Hi @sergekel,

 

Good news! 

 

Your modem's firmware has been updated,

 

If you do have any outstanding issues feel free to send us PM and we would be more than happy to help.

Level 1c

Hi TPG Support, 

I have a Huawei HG659 modem, and TPG Helpdesk email support has advised "please update modem to general firmware."

Can you please assist? Thanks!

Moderator

Hi @thomasgrealy

 

Welcome to the Community! 

 

I have since sent a request to update your modem's firmware. We'll update you as soon as it is done. 

 

 

Cheers! 

 

 

Level 1c

Hi there, has this been completed? Thanks!

Moderator

Hi @thomasgrealy,

 

At the moment we're still awaiting update from our Team. We made a follow up on this, we'll check it again on Monday.

 

Cheers!

Moderator

Hi @thomasgrealy, we are unable to upgrade the modem's firmware as our record shows that your service has been transferred to a different provider, which is possibly the reason why your modem is no longer connecting to our server.

 

Are you aware of this service transfer?