How do I upgrade firmware on Huawei HG659

[spanishsoul24]

Hi,

Can you please push the update to my HG659 modem?  I am currently on V100R001C216B013

[Will]

Hi @spanishsoul24,

Your modem's firmware is already the latest one for the Huawei HG659 modem.

Regards,

Will

[sergekel]

Hi, 

username is sergekel , please update firmware on my HG659?

current ver: V100R001C216B111

Thank you in advance

[Rica_R]

Hi @sergekel,

We have located the account using your community details. We have already requested a firmware upgrade and we'll let you know once done.

[Rica_R]

Hi @sergekel,

Good news! 

Your modem's firmware has been updated,

If you do have any outstanding issues feel free to send us PM and we would be more than happy to help.

[thomasgrealy]

Hi TPG Support, 

I have a Huawei HG659 modem, and TPG Helpdesk email support has advised "please update modem to general firmware."

Can you please assist? Thanks!

[Ahra_G]

Hi @thomasgrealy, 

Welcome to the Community! 

I have since sent a request to update your modem's firmware. We'll update you as soon as it is done. 

Cheers! 

[thomasgrealy]

Hi there, has this been completed? Thanks!

[Anonymous]

Hi @thomasgrealy,

At the moment we're still awaiting update from our Team. We made a follow up on this, we'll check it again on Monday.

Cheers!

[Riezl]

Hi @thomasgrealy, we are unable to upgrade the modem's firmware as our record shows that your service has been transferred to a different provider, which is possibly the reason why your modem is no longer connecting to our server.

Are you aware of this service transfer?