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How do I upgrade firmware on Huawei HG659

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Level 1c

Hi,

 

Can you please push the update to my HG659 modem?  I am currently on V100R001C216B013

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Moderator

Hi @spanishsoul24,

 

Your modem's firmware is already the latest one for the Huawei HG659 modem.

 

Regards,

Will

Level 1c

Hi, 

 

username is sergekel , please update firmware on my HG659?

 

current ver: V100R001C216B111

 

Thank you in advance

 

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Moderator

Hi @sergekel,

 

We have located the account using your community details. We have already requested a firmware upgrade and we'll let you know once done.

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Moderator

Hi @sergekel,

 

Good news! 

 

Your modem's firmware has been updated,

 

If you do have any outstanding issues feel free to send us PM and we would be more than happy to help.

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Level 1c

Hi TPG Support, 

I have a Huawei HG659 modem, and TPG Helpdesk email support has advised "please update modem to general firmware."

Can you please assist? Thanks!

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Moderator

Hi @thomasgrealy

 

Welcome to the Community! 

 

I have since sent a request to update your modem's firmware. We'll update you as soon as it is done. 

 

 

Cheers! 

 

 

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Level 1c

Hi there, has this been completed? Thanks!

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Moderator

Hi @thomasgrealy,

 

At the moment we're still awaiting update from our Team. We made a follow up on this, we'll check it again on Monday.

 

Cheers!

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Moderator

Hi @thomasgrealy, we are unable to upgrade the modem's firmware as our record shows that your service has been transferred to a different provider, which is possibly the reason why your modem is no longer connecting to our server.

 

Are you aware of this service transfer?