How do I upgrade firmware on Huawei HG659

[BasilDV]

Hi @CodeKnight,

Welcome to TPG Community!

We failed to pull up an account using your community details for us to raise your firmware update request.

Please shoot me a PM with your TPG username or customer ID number.

How to send a PM? Click here.

Kind regards,

BasilDV

[Riezl]

Hi @CodeKnight, thanks for providing the account details via PM.

We have already requested a firmware upgrade and we'll revert to you as soon as an update is received.

[BasilDV]

Hi @peteandtrace1,

We received an update that the firmware of your modem is now updated.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[BasilDV]

Hi @CodeKnight,

The firmware of your modem is already updated.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[ajanjus]

Hi,

  The issue I had has been resolved, could I also get the firmware push also?

Thank you!

[BasilDV]

Hi @ajanjus,

What is the current firmware of your modem?

We'd like to check if your modem has the latest or the oldest firmware.

Kind regards,

BasilDV

[ajanjus]

Hi Basil

Product type:

HG659

Device ID:

00E0FC-J3N8W17509007878

Hardware version:

VER.B

Software version:

V100R001C216B013

Thank you

[BasilDV]

Hi @ajanjus,

Thank you for providing the details.

Your modem currently has the latest firmware.

Let us know should you require further assistance.

Kind regards,

BasilDV

[tech91]

Hi there - some months ago I advised that the phone line was unresponsive and you replied to "reboot" etc as you could see the it was "not registered". I am usually away interstate but those in the house have informrd me that it STILL is not workingf after multiple reboot / unplugging etc - please assist.

Regards - Tom (Tech91)

[BasilDV]

Hi @tech91,

We apologise for the inconvenience.

It's still shows that the home phone is "Not registered" on the account. Are you able to press the reset button of the modem? Please note that doing this all of the settings that was saved on the modem will go into default.

Once done, give the modem 5 to 30 minutes for it to reconnect to the internet. Check the home phone once the internet is back and keep us updated with the result.

Kind regards,

BasilDV