How do I upgrade firmware on Huawei HG659

[BasilDV]

Hi @mytops,

Your request has been forwarded and will provide you updates once available.

Cheers!

BasilDV

[BasilDV]

Hi @scottnicholas,

Our Network Engineering team tried to update the firmware of your modem, however, your device is currently offline.

Please check the modem and make sure that it is On for us to push the update remotely.

Advise us once the modem is Online.

Kind regards,

BasilDV

[robr372]

My modem likewise needs to have the firmware upgraded

Device ID00E0FC-J3N8W16921003172

Hardware versionVER.B

Software versionV100R001C216B111

It is disappointing that you do not advise your clients that an update is available and how to go about obtaining this

[BasilDV]

Hi @robr372,

Welcome to TPG Community!

We've requested for the firmware of your modem to be updated. We'll provide updates once available.

Kind regards,

BasilDV

[BasilDV]

Hi @robr372,

The firmware of your modem is now updated.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[WarWizard]

Hey @BasilDV ,

I would like the Firmware on my Huawei HG659 updated as well please.:

Product type: HG659

Device ID: 00E0FC-J3N8W16923002756

Hardware version: VER.B

Software version: V100R001C216B111

I'll see how stable the connection is after the update, and will probably need to speak to support as the internet keeps dropping off a lot.

Does the Arris box need any updates/maintenance?

Thanks.

[Riezl]

Hi @WarWizard,

Welcome to TPG Community!

We have located the account using your community details.

We have already requested a firmware upgrade and we'll revert to you once a feedback is received. Thank you.

[WarWizard]

Hey @Riezl ,

Appreciate it.

Cheers.

[Riezl]

Hi @WarWizard, the firmware has been upgraded. Let us know if we can be of further assistance. Thank you.

[WarWizard]

Hey @Riezl ,

Thanks. Can confirm that it's on the newest FW version now.

Will keep an eye on stability.

Cheers.