TPG Community

Get online support

How do I upgrade firmware on Huawei HG659

SOLVED Go to solution
Highlighted
Level 1c

Hi,


Would I be able to get my firmware upgraded also?

 

Device ID: 00E0FC-J3N8W17A16919617
Hardware version: VER.B
Software version: V100R001C216B112

 

Thanks,

Adrian

Highlighted
Moderator

Hi @adriank01,

 

Welcome to the community! I requested a firmware upgrade for your modem. Update will be provided tomorrow.

 

Let me know should you require further assistance.

 

Cheers!

Highlighted
Level 1c
Thanks Shane, much appreciated!
Highlighted
Moderator

Hi @mavstar,

 

Please be advised that your modem/router's firmware has been upgraded. Tell me should you require further assistance.

 

Cheers!

Highlighted
Moderator

Hi @adriank01,

 

Your modem/router's firmware has been upgraded. Tell me should you require further assistance.

 

Cheers!

Highlighted
Level 1b
Can you also upgrade my modem?

Product type:
HG659
Device ID:
00E0FC-J3N8W17503000883
Hardware version:
VER.B
Software version:
V100R001C216B112
Highlighted
Moderator

Hi @Japrus,

 

I would love to help request your modem's firmware for an upgrade.

 

I tried to use your community details to pull up the account unfortunately no match.

 

PM me your account details (Username/Customer ID)

 

In case you need a reference: How to send a PM.

 

Cheers!

Highlighted
Level 1c

 

Dear Shane,

 

Can you please update my Huawei HG659 too please?

 

Device ID: 00E0FC-J3N8W17504000843

Hardware version:VER.B
Software version:V100R001C216B013
Highlighted
Moderator

Hi @tsiutjen, help is here! I will pass on your request to our technical team and will revert back to you tomorrow as soon as we get an update. Thank you! -Mc

Highlighted
Moderator

Hi @tsiutjen, the firmware of your modem/router has been updated. If you ever need any help, please feel free to reach out. 👍