TPG router died after 5 years, and TPG advise 2 weeks to receive a replacement. With WFH in today's current environment that's simply not acceptable, so had to buy a new router.
Internet light on router showing red, yet TPG support note NBN fine and can see router...just isn't configured correctly.
Mobile app on my phone talks to router, as well as using web address for direct access.
Is setup as advised by TPG...PPPoE with only changes to be VLAN 2 and PRIO 0.
All devices can see router and connect - router isn't connecting to TPG via NBN (latter confirmed OK).
When setting up router, 'TPG' was selected for default service, but wouldn't connect under that default. In LAN settings, under IPTV tab, changed ISP profile from 'TPG' to 'Manual Setting', changed Internet VID to 2 and PRIO to 0. Didn't work. Then changed remaining rows of LAN Ports 3 & 4 underneath to same. Didn't work. Reset to 'TPG'. Didn't work. Rebooted router after each. Nothing has worked.
Had 3 other people look at, all 4 of us with lifetime careers in IT, and two being networks people...all say should be connecting and router configured correctly.
TPG support can't provide me any information. This is a $300 AUD router that should connect and not need 4 people, including myself, spending hours spent trying to get connecting, all to no avail.
Any help appreciated...did expect it to be reasonably straightforward to configure. Will be boxing up to return to shop where purchased tomorrow to try another model...although this one was recommended though so be nice to get working.
Thanks in advance.
Hi @skurriea . What type of NBN connection do you have?
In the router config, do you have userid with @tpg.com.au added on?
What are the settings on the WAN-Internet Connection page?
If TPG say they can see the router, they must be communicating through the network with it. Sometimes, it is just not authenticating.
Is there anything on the Asus router log?
Hi @skurriea .
Regarding my 1st... What type of connection is yours?
FTTB/FTTN router connects direct to telephone wall socket.
FTTC router connects to white box with blue lights.
HFC router connects to black box with green lights.
FTTP router connects to fancy box that has fibre going to it. (No VLAN ID.)
Timeout waiting for PADO packets. Router not receiving packets from NBN box.
Can you try smaller MTU/MRU value, say 1480.
Some routers have a setting for VLAN ID in the WAN configuration. Some other have a Triple Play option where VLAN ID can be set separately for Internet, IPTV and VOIP.
There is a note on the LAN-IPTV page: go to WAN-Dual WAN to confirm that WAN port is assigned to primary WAN.
Setting VID in IPTV section may not be relevant to the WAN part of the router.
@skurriea . FTTP does not use VLAN ID. You should do factory reset, enter PPPoE, userid and password.
On the NBN box, should be green (or orange/yellow) Power light, green Optical light. When you connect a device, the UNI-D (usually port 1) light should be orange if 1Gbps device connected or green if 10/100Mbps device connected. It flashes during data transfer.