How to return wireless modem after cancellation

[saseekamanu]

Hi, how do I return a wireless modem after cancelling the service?

[Angeli]

Hi @saseekamanu, 

Welcome to TPG Community! 

The home wireless cancellation is usually at the end of the current billing cycle as to which the e-connote will be sent to you, so you can return the modem to us. We recommend to wait for the cancellation date and if you have not received the consignment label by then, send us a private message here with your TPG customer ID. 

How do I private message (PM) in the community
 

Regards, 

Angeli

[bellcarmen]

I have not received consignment notice abd must return wireless modem 20/11/2023 because I am going overseas

[Shane]

Hi @bellcarmen ,

Let us help check the status of the modem return label. Could you flick me a message with your details to better understand the situation?

How to send a PM? 

Regards,

I have not received consignment notice abd must return wireless modem 20/11/2023 because I am going overseas

[bellcarmen]

All is well. The shipping instructions and label came through this morning :-)

[Shane]

Yay! I love to hear the good news. Feel free to create a new thread in the event you require more help in the future. Cheers!

All is well. The shipping instructions and label came through this morning :-)

[Shane_in_oz]

I would like to return my wireless router to you as I no longer need it

[Ahra_G]

Hi @Shane_in_oz,

May we know if you have switched to a different type of service? Let us have your TPG account details via private message and we'll assist further. 

-Ahra_G