Hi @morobeck
Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.
Also, kindly include the following information so we can check if your modem has the latest firmware:
Product type:
Device ID:
Hardware version:
Software version:
To send a PM, please refer to this link: How do I private message (PM) in the community
Regards,
Ahra_G
