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Huawei HG659 firmware update

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Level 1b
Need firmware update for this modem pls. 
 
Product type:
HG659
Device ID:
00E0FC-J3N8W17509005113
Hardware version:
VER.B
Software version:
V100R001C216B112
8 REPLIES 8
Moderator

Hi @ricecake,

 

Welcome to the community!

 

I would love to help. I tried to use your community details to pull up the account unfortunately no luck. Can you PM us your account details (Username/Customer ID or contact number associated with the account)? Also, I'd like to know if you experience any technical issue.

 

Cheers!

Moderator

Hi @ricecake,

 

I apologise for delayed response and thanks for sending me your details.

 

I will pass this request to our Engineering Team and get back to you as soon as I got an update.

 

Cheers!

Moderator

Hi @ricecake, the modem's firmware has been upgraded.

 

Let us know if we can be of further assistance. Thank you

Level 1b

Even after the update it made no difference to the issues I was experiencing. 

Now I am using Asus RT-AC86U instead of the Huawei.  It's running like a dream.  All issues solved.  

 

Moderator

Thanks for letting us know and we'll see how it goes, @ricecake.

 

If the issue persists, please let us know so we can investigate further.

 

Highlighted
Level 1a

Hello, Is it possible to update my Modem/Router as well please?  Cheers Simon

Moderator

Hi @sammut2,

 

Welcome to the community!

 

We're able to locate your account using your community details and requested a firmware upgrade for your modem/router. Updates will be provided within 24hrs.

 

Let us know should you require further assistance.

 

Cheers!

Moderator

Hi @sammut2,

 

Good news! Your modem/router's firmware has been updated today. Let us know should you require further assistance.

 

Cheers!