Huawei HG659 firmware update

[ricecake]

Need firmware update for this modem pls. 

Product type:

HG659

Device ID:

00E0FC-J3N8W17509005113

Hardware version:

VER.B

Software version:

V100R001C216B112

[Anonymous]

Hi @ricecake,

Welcome to the community!

I would love to help. I tried to use your community details to pull up the account unfortunately no luck. Can you PM us your account details (Username/Customer ID or contact number associated with the account)? Also, I'd like to know if you experience any technical issue.

Cheers!

[Anonymous]

Hi @ricecake,

I apologise for delayed response and thanks for sending me your details.

I will pass this request to our Engineering Team and get back to you as soon as I got an update.

Cheers!

[Riezl · Accepted solution]

Hi @ricecake, the modem's firmware has been upgraded.

Let us know if we can be of further assistance. Thank you

[ricecake]

Even after the update it made no difference to the issues I was experiencing. 

Now I am using Asus RT-AC86U instead of the Huawei.  It's running like a dream.  All issues solved.  

[Riezl]

Thanks for letting us know and we'll see how it goes, @ricecake.

If the issue persists, please let us know so we can investigate further.

[sammut2]

Hello, Is it possible to update my Modem/Router as well please?  Cheers Simon

[Anonymous]

Hi @sammut2,

Welcome to the community!

We're able to locate your account using your community details and requested a firmware upgrade for your modem/router. Updates will be provided within 24hrs.

Let us know should you require further assistance.

Cheers!

[Anonymous]

Hi @sammut2,

Good news! Your modem/router's firmware has been updated today. Let us know should you require further assistance.

Cheers!