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Huawei HG659 firmware update

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ricecake
Level 2
Need firmware update for this modem pls. 
 
Product type:
HG659
Device ID:
00E0FC-J3N8W17509005113
Hardware version:
VER.B
Software version:
V100R001C216B112
1 ACCEPTED SOLUTION

Accepted Solutions
Riezl
Moderator

Hi @ricecake, the modem's firmware has been upgraded.

 

Let us know if we can be of further assistance. Thank you

View solution in original post

8 REPLIES 8
Shane
Moderator

Hi @ricecake,

 

Welcome to the community!

 

I would love to help. I tried to use your community details to pull up the account unfortunately no luck. Can you PM us your account details (Username/Customer ID or contact number associated with the account)? Also, I'd like to know if you experience any technical issue.

 

Cheers!

Shane
Moderator

Hi @ricecake,

 

I apologise for delayed response and thanks for sending me your details.

 

I will pass this request to our Engineering Team and get back to you as soon as I got an update.

 

Cheers!

Riezl
Moderator

Hi @ricecake, the modem's firmware has been upgraded.

 

Let us know if we can be of further assistance. Thank you

View solution in original post

ricecake
Level 2

Even after the update it made no difference to the issues I was experiencing. 

Now I am using Asus RT-AC86U instead of the Huawei.  It's running like a dream.  All issues solved.  

 

Riezl
Moderator

Thanks for letting us know and we'll see how it goes, @ricecake.

 

If the issue persists, please let us know so we can investigate further.

 

sammut2
Level 2

Hello, Is it possible to update my Modem/Router as well please?  Cheers Simon

Shane
Moderator

Hi @sammut2,

 

Welcome to the community!

 

We're able to locate your account using your community details and requested a firmware upgrade for your modem/router. Updates will be provided within 24hrs.

 

Let us know should you require further assistance.

 

Cheers!

Shane
Moderator

Hi @sammut2,

 

Good news! Your modem/router's firmware has been updated today. Let us know should you require further assistance.

 

Cheers!