Huawei HG659 modem firmware

[yuenfamily]

Hi,

Is there a firmware update available for this modem model?

Kind regards,

yuenfamily

[Anonymous]

Hi @yuenfamily , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and check if your modem has the latest firmware.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Anonymous]

Hi @yuenfamily , thanks for sending the details via PM. We have already requested a firmware upgrade and we'll let you know once an update is received.

[yuenfamily]

Thank you!

[Anonymous]

You're welcome. Cheers!

[TePeGe123]

I'm also curious to know about my firmware which is the same make and model

My modem connects to the internet but keeps dropping out after 10mins more or less

[Anonymous]

Hi @TePeGe123,

Welcome to the community!

Here is the latest firmware for our supplied Huawei HG659

• B113 is the most recent NBN Firmware
• B013 is the most recent FTTBW Firmware

Please confirm the devices affected with the dropouts, in the event that these are connected via Wi-FI, it could be a Wireless Interference. 

here are some articles that you may find helpful.

Please see links below.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
   

Let us know how it will go.

I'm also curious to know about my firmware which is the same make and model

My modem connects to the internet but keeps dropping out after 10mins more or less

[TePeGe123]

Hardware version:VER.B

Software version:V100R001C216B013

The actual internet connection (connection duration) drops every 10mins. My laptop is connected via ethernet cable and i only have 3-6 wireless devices connected to the modem at most.

Any ideas?

[Anonymous]

Thanks for the additional details, @TePeGe123

Shoot me a private message with your account details (Username/Customer ID together with the address on file). Also include your best contact number and preferred time. We'll have one of our Technicians contact you for real-time test and investigation.

How do I private message (PM) in the community

Regards,

Hardware version:VER.B

Software version:V100R001C216B013

The actual internet connection (connection duration) drops every 10mins. My laptop is connected via ethernet cable and i only have 3-6 wireless devices connected to the modem at most.

Any ideas?