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I can't tell if the wireless router is included with New No Contract ADSL accounts

Level 1b

The wesite has a setup fee, and I can choose a No Contract plan for ADSL + Home Phone.

It does not show that you will receive a wireless router and I will not start the signup only to get to the page where I need to select to add it.

 

Very poor experience even before I sign up.

7 REPLIES
Level 6

Hi @elusiv It's clearly on the website http://tpg.com.au/adsl a router is included on an 18 month contract,  you didn't look too hard.

Level 1b

@orbistat wrote:

Hi @elusiv It's clearly on the website http://tpg.com.au/adsl a router is included on an 18 month contract,  you didn't look too hard.


Thanks, It is a little obvious isn't it.

 

I really just need to know how much all the options cost. I don't understand why tpg needs to hide there Optional extra's behind link after link.

I need a Wireless router and a home phone I guess to make this whole thing work

Level 6

Hi @elusiv I'm pretty confident that any information you need to provide is relevant to what's needed for setting up the product you're buying. 

Moderator

Hi @elusiv

 

Welcome to TPG Community.

 

Our ADSL2+ bundles start from $39.99 per month.

 

Our best ADSL2+ bundle deal at present is our Unlimited Data which provides:
1. Your first month plan of $59.99.
2. Standard installation of $79.95 (a great dual band AC Wi-fi Modem is included on 18 months contract)
3. $10 delivery fee for the modem that we send out.
4. A $20 pre-payment for calls which are not included as part of the bundle.

 

Let me know if you would like us to put you in contact with one of our ADSL2+ specialists to assist you further. 

 

Cheers, 
 

Level 1b

@orbistat wrote:

Hi @elusiv I'm pretty confident that any information you need to provide is relevant to what's needed for setting up the product you're buying. 

 

You are 100% right.

 

But, if you read my comments a little more carefully, you would notice that my issue isn't what I need to provide, it is what they should make easily accessible for me, which are the prices for all extras or options a potential new customer may need or want to sign up.


 

Level 1b

@Erika wrote:

Hi @elusiv

 

Welcome to TPG Community.

 

Our ADSL2+ bundles start from $39.99 per month.

 

Our best ADSL2+ bundle deal at present is our Unlimited Data which provides:
1. Your first month plan of $59.99.
2. Standard installation of $79.95 (a great dual band AC Wi-fi Modem is included on 18 months contract)
3. $10 delivery fee for the modem that we send out.
4. A $20 pre-payment for calls which are not included as part of the bundle.

 

Let me know if you would like us to put you in contact with one of our ADSL2+ specialists to assist you further. 

 

Cheers, 
 


Seriously? My subject line is "I can't tell if the wireless router is included with New No Contract ADSL accounts"

 

I have no interest in a contract 18 months, 12 months or 24 months.

I want to know the price for the wireless Modem if I were to sign up WITHOUT a contract.

TPG should have it visible on the same page, or 1 click away.

 

I give up!

Moderator

Hi @elusiv

 

For our ADSL2+ w/ home phone service, the wi-fi modem for the No Lock-In contract cost $99.95 plus $10.00 shipping fee.

 

All our Standalone ADSL2+ plans come with a contract.