I want to lodge a formal complaint

[rodrigues520]

How do I lodge a formal complaint. I called ‘technical’ support who read from a manual and got stuck when the issue was not covered. Call went for over 1 hour- no resolution, unable to transfer me elsewhere and she ended up terminating the call when I refused to get off the phone until I could talk to someone who actually knew what they were talking about.

[PeterW]

Hello rodrigues520,
Thank you for your message and for being a part of the TPG Community.

I have attached a link regarding the complaint process, however I would appreciate the opportunity to help you with the problem you are having encountered. https://www.tpg.com.au/complaint.php
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.

Please also include details of the problem you have encountered,
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-thecommunity/
m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

[jrjong]

Thanks for 

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@PeterW wrote:

Hello rodrigues520,
Thank you for your message and for being a part of the TPG Community. I have attached a link regarding the complaint process, however I would appreciate twc mail the opportunity to help you with the problem you are having encountered. https://www.tpg.com.au/complaint.php. For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.

Please also include details of the problem you have encountered,
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-thecommunity/
m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Thanks for the link Peter. And Is it OK if I private messaged you for the verification process that you talked about here.