I want to login

[MarcCurtis]

My modem has a red light on it and my wifi doesn’t work

[BasilDV]

Hi @MarcCurtis 

Welcome to the Community!

We were able to locate your account and it shows that the modem/router is online.

Are you still not able to use your internet service?

If you are experiencing issues with your WiFi connection, then you may check these links to improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know if you need further assistance.

BasilDV