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INTERNET WON'T CONNECT

Level 1c

My name is Alexandra Rees, username rees1993.

 

I have finally received my modem and NBN box, however the internet will not connect. I have connected it as per instruction, the  NBN box device lights are all on, but the wifi modem internet light is not on, therefore there is no internet connection.

 

I paid for the first month of internet and a $99 over a month ago, but STILL have no internet.

 

This needs to be rectified now.

1 REPLY 1
Moderator

Hi there


Welcome to the community,



Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy





kind regards