INTERNET WON'T CONNECT

[rees1993]

My name is Alexandra Rees, username rees1993.

I have finally received my modem and NBN box, however the internet will not connect. I have connected it as per instruction, the  NBN box device lights are all on, but the wifi modem internet light is not on, therefore there is no internet connection.

I paid for the first month of internet and a $99 over a month ago, but STILL have no internet.

This needs to be rectified now.

[Ken-C]

Hi there


Welcome to the community,



Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 





kind regards