Increase available ip addresses on Huawei HG 659

[clipster1968]

Hi there, is there a way to increase available ip addresses as I reached the limit after installing multiple smart switches and globes etc.

Cheers.

[Anonymous]

Hi @clipster1968 ,

Welcome to the community!

We raised this to our Engineering Team to check if there is other way to increase or add ip address to our supplied HG659 modem/router.

We'll provide you an update when it becomes available.

Regards,

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@clipster1968 wrote:

Hi there, is there a way to increase available ip addresses as I reached the limit after installing multiple smart switches and globes etc.

Cheers.

---

[clipster1968]

Thank you, I look forward to a resolution.

[Anonymous]

Hi @clipster1968.

You're welcome! We'll provide you an update when it becomes available.

Regards,

Thank you, I look forward to a resolution.

[clipster1968]

Hi there, just wondering where this inquiry stands at the moment?

[clipster1968]

If there is no resolution I will have to cancel my voip service with you and use my own modem/router to resolve the issue.

[Anonymous]

Hi @clipster1968,

At the moment we're still awaiting response from our Network Engineering Team. You have the option to use a 3rd party modem/router. Please understand that the modem we provide is only a standard modem. Also, we provide the modem for all our NBN plans as they are sold as an Internet & Home Phone Bundle. You always have the option to use a 3rd party modem/router and we can provide you with the settings required to configure your 3rd party modem with the settings required to access the internet.

Regards,

If there is no resolution I will have to cancel my voip service with you and use my own modem/router to resolve the issue.

[Anonymous]

Hi @clipster1968,

We're able to confirm that the limit is 32 devices on our supplied Huawei HG659 and this cannot be changed 

Let us know should you require further assistance.

Regards,

If there is no resolution I will have to cancel my voip service with you and use my own modem/router to resolve the issue.

[clipster1968]

Thank you. Will look into alternate phone providers.

[Anonymous]

Hi @clipster1968,

We're sad to know that you're considering to switch to a different provider, please shoot me a private message with your best contact number and preferred time. We'll have one of our Account Specialists to contact you.

Regards,

Thank you. Will look into alternate phone providers.