Installation

[wentingyang]

Hi! I wonder to know when I receive the modem, what should I do? Do I need to contact you and wait some to help us install it?

[Anonymous]

Hi @wentingyang,

Welcome to the community!

I was able to pull up your account using your community details and I've seen the service has been installed.

We made an article that will help you on how to setup your NBN-FTTP service. Please see links below.

• NBN FTTP Setup - General Setup
• How to set up TP-LINK C1200  In case  you're not using WIN10 you can simply skip the troubleshooting to step number 3.

Let me know how it will go. Cheers! 😊