Internet Outage

[ckh883]

Have a technician attended an outage a week ago. It was fixed with swapping a new NBN box and internet was out again yesterday.

[BasilDV]

Hi @ckh883

Thanks for raising this to our attention.

We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[ckh883]

Customer ID: XXXXXXX

Username: XXXXX

[ckh883]

Internet line was dropped for many hours and sometimes......it was internittently.......This is the only thing I can tell you. It's a new NBN box changed 2 days ago. Probably you have to check your end. The line was stable for the past few months till last few days.......Really annoying.......HELPPPPPPPPP!

[BasilDV]

Hi @ckh883

We've edited your post as it contains your account details.

Please avoid posting any account details on a public thread as it may compromise your security.

We'll raise this with our Tech team and have someone to call you today between 5PM - 6PM to further check the service.

BasilDV