Internet dropped out

[Felicityp78]

My internet has suddenly dropped out for no reason and all lights on but the Internet one. No outage in area. Any suggestions on how I can fix pls

[Riezl]

Hi @Felicityp78 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community