Internet issues

[asensei]

Hi! For the past few weeks we have been having trouble with our internet. Started off with small disconnections but now it is happening more frequently. The internet light on the modem is continually flashing and at times the WLAN and the Voip are flashing as well. We are unable to call out or receive calls on our landline when this happens and it is becoming very frustrating.

Could you please help????

[BasilDV]

Hi @asensei

Welcome to the Community!

We tried to search for your account, but can't verify the details.

We'd like to look into your account and run some tests for us to understand the cause of the dropouts.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV