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Internet keeps disconnecting

sathenaa
Level 2

Hi,

 

my NBN connection his been disconnecting randomly over the past few weeks.

 

This error is on the TPG Archer Modem/Router:

 

"every IP of the domain has been tried, but we didn't find the correct one!"

 

I've tried to raise a fault with my phone app but haven't heard anything back.

 

Does anyone know if there is a TPG fault or modem fault?

 

Thanks in advance.

1 REPLY 1
Shane
Moderator

Hi @sathenaa ,

 

Welcome to the community!

 

I am sad to learn that you're having issues with the service. 

 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 


@sathenaa wrote:

Hi,

 

my NBN connection his been disconnecting randomly over the past few weeks.

 

This error is on the TPG Archer Modem/Router:

 

"every IP of the domain has been tried, but we didn't find the correct one!"

 

I've tried to raise a fault with my phone app but haven't heard anything back.

 

Does anyone know if there is a TPG fault or modem fault?

 

Thanks in advance.