Internet light is not on

[richardgurney19]

I just got bumped off wifi - Should the internet light be on ?

[Shane]

Hi @richardgurney19,

Welcome to the community!

Thanks for raising this to us. Internet light indicates that the service is connected/working.  For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

I just got bumped off wifi - Should the internet light be on ?

[richardgurney19]

Thanks Shane that was a pretty basic issue in light of what happened next. I got the my TPG app and conformed my internet wasn’t working - lodged a fault report and an hour later got an email saying my internet had been transferred to another provider?! I have had to create a new account and waiting to be reconnected. Is this a common occurrence? It shouldn’t be that easy to get disconnected- even if as the TPG person I spoke to said someone might have given our address by mistake to an internet provider and they cut us off. Huge security problem if so. Be great to find out if it was related to me lodging a fault report.