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Internet out for >24 hours - DSL light not on

emilyree
Level 2

Yesterday there was a brief power outage at my place and my internet dropped out. I checked the NBN connection and it said that there was an outage. Later that night it said that there was no longer an outage, but my internet still didn't work. I went to bed and then into the office today. I've been trying everything to fix it - I've turned it on and off and done a reset, but nothing seems to work. I've been on hold for over an hour (after being told that it was a 30 minute wait). Please help ASAP!

3 REPLIES 3
BasilDV
Moderator

Hi @emilyree

 

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.

 

Shoot me a message with your TPG username or customer ID number.

 

How do I private message (PM) in the community

 

BasilDV

emilyree
Level 2

I managed to get someone on the phone and they then organised for service to come out. But then half a day later (before someone coming out) it was fixed. 

BasilDV
Moderator

Glad that it's been sorted @emilyree.

 

Have a great weekend. Smiley Happy

 

BasilDV