Internet out for >24 hours - DSL light not on

[emilyree]

Yesterday there was a brief power outage at my place and my internet dropped out. I checked the NBN connection and it said that there was an outage. Later that night it said that there was no longer an outage, but my internet still didn't work. I went to bed and then into the office today. I've been trying everything to fix it - I've turned it on and off and done a reset, but nothing seems to work. I've been on hold for over an hour (after being told that it was a 30 minute wait). Please help ASAP!

[BasilDV]

Hi @emilyree

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.

Shoot me a message with your TPG username or customer ID number.

How do I private message (PM) in the community

BasilDV

[emilyree]

I managed to get someone on the phone and they then organised for service to come out. But then half a day later (before someone coming out) it was fixed. 

[BasilDV]

Glad that it's been sorted @emilyree.

Have a great weekend.

BasilDV