Is 5g broadband status in Gordon down?

[Hengching]

The modem is up. I get 5 green bars but no internet as shown on admin login. Is the Gordon backend not working or something else is wrong? Status been like this for hours

[BasilDV]

Hi @Hengching 

We've created an article that will help you troubleshoot the issue.

• 5G Home Broadband - Troubleshooting No Connection

If it's still not working, kindly send us a private message with your account details.

BasilDV